Refund & Cancellation Policy

1. Your rights under consumer law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

If you live in the United States or elsewhere, you may have similar rights under local law. This policy adds to those rights and never takes them away.

2. 14-day money-back guarantee

If you're not happy with a paid plan for any reason, email hello@rizz-my-resume.com from the email address on your account within 14 days of the purchase or of an annual renewal charge. We'll refund that payment in full and end the plan. No questions asked.

3. Refunds after that

After 14 days, we don't give refunds for the unused part of a pass or year, except where the law requires it or where these apply:

• the Service has a major failure, or a problem we can't fix in a reasonable time;
• we close your account for a reason other than your breach of our Terms;
• you don't accept a material change to our Terms and cancel because of it; or
• you were charged by mistake or more than once.

4. 30-day pass

The 30-day pass is a one-time payment for 30 days of access. It doesn't renew and you'll never be charged again unless you buy another one. When it ends you move to the free plan and keep all your resumes and jobs.

5. Cancelling the annual plan

• Online, anytime: open the account menu, choose Billing & invoices, then cancel your plan. It takes effect straight away and you'll get a confirmation email.
• By email: write to hello@rizz-my-resume.com from your account email and we'll cancel it for you.
• Cancelling stops the next renewal. You keep the paid features until the end of the year you've paid for.
• To avoid being charged for the next year, cancel before your renewal date. We email a reminder before each renewal.

6. How refunds are paid

Refunds go back to the original payment method through Stripe, in the currency you paid. They usually appear within 5 to 10 business days, depending on your bank.

If something's wrong with a charge, please contact us before disputing it with your bank. We can usually sort it out faster. See our Terms of Service for the full terms of each plan.

7. Contact us